Dispute Resolution Policy

Measures and mechanisms to resolve complaints and disputes on the website:

  • Self-agreement
  • Bring to the legal authority
  • Another form

Green Bay Phu Quoc Resort & Spa is responsible for resolving Customer’s complaints related to products/services provided by Green Bay Phu Quoc Resort & Spa on the website www.greenbayphuquocresort.com

Green Bay Phu Quoc Resort & Spa will receive / handle complaints arising after receiving notices from customers for purchase of products / services on the website www.greenbayphuquocresort.com

Customers have the right to ask the competent authority for protection in case the dispute with Green Bay Phu Quoc Resort & Spa is not resolved satisfactorily.

In specific cases, we will: ask the customer to be responsible for providing accurate intangible and tangible information about the arising complaint and conflict that needs to be resolved that the customer has seen for himself. I suffered damage.

For disputes, Green Bay Phu Quoc Resort & Spa will settle according to the following process:

  • Step 1: The Customer Care Department of Green Bay Phu Quoc Resort & Spa will receive the Member’s complaints or the Sales Department will receive the Customer’s complaints. These Departments proactively resolve quickly and immediately respond to the settlement of complaints on the basis of the policies announced by Green Bay Phu Quoc Resort & Spa.
  • Step 2: In case that is complicated or not specified in the policies announced by Green Bay Phu Quoc Resort & Spa, the Customer Care Department/Sales Department will commit to a response time of no more than 07 days. working days (excluding Sundays, Public Holidays, New Year’s Eve)
  • Step 3: Transfer the complaint settlement results to the relevant departments for implementation (Sales Department, Consulting Department…) and call to confirm with the Customer that the complaint result has been resolved.

If through the form of an agreement, it is still not possible to resolve the conflict arising from the transaction, then Green Bay Phu Quoc Resort & Spa will ask a competent legal agency to intervene to ensure the legitimate interests of the most parties. is for the Customer.

Any question please contact:
Green Bay Phu Quoc Resort & Spa
Group 1, Hamlet 4, Cua Can Commune, Phu Quoc City, Kien Giang Province.
info@greenbayphuquocresort.com
Phone: (+84) 297 390 0004

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